Step-by-Step Guide
Troubleshooting Guide
Resolve issues that come up during live auctions on Auction Chase — from connection drops and bid disputes to browser glitches and projector mode setup. Most issues take seconds to fix once you know where to look.
1
Connection Issues
Resolve common connectivity problems during a live auction.
- Check your internet connection — Auction Chase needs a stable link (5+ Mbps recommended for live auctions); a quick speed test rules out the most common cause of disconnects.
- Refresh the page (Ctrl+R / Cmd+R) — auction state lives on the server, so a refresh restores your view without losing any bid history or budget data.
- Clear your browser cache — stale cached files can cause UI glitches during long auction sessions; a hard refresh (Ctrl+Shift+R / Cmd+Shift+R) often resolves them.
- Use a supported browser — Chrome, Firefox, Safari, and Edge are all fully tested; older or non-mainstream browsers may have inconsistent WebSocket support.
- Switch to mobile data if WiFi drops mid-auction — your team session reconnects automatically and you continue from where you were.
2
Auction Bidding Problems
Handle bid-related issues when running or participating in an auction.
- Verify your bid was accepted — every bid appears in the live bid history within a second; if yours doesn't show up, the network drop happened before the bid was committed (just place it again).
- Check your team budget balance — bids are validated against your remaining budget in real time, so an unexpected rejection usually means another bid landed first or your minimum players-per-team requirement reduced your effective budget.
- Review the bid increment rules — Rule Based tournaments enforce configured bid increment tiers; Free Flow tournaments accept any amount above the current bid.
- Contact the tournament organizer if a bid result looks wrong — admins have undo / re-auction tools and full audit logs of every bid for dispute resolution.
- Document the issue with screenshots and timestamps — auction state and bid logs are preserved server-side, so issues can be investigated even after the auction completes.
3
System & Display Errors
Diagnose and resolve technical errors affecting the platform.
- Note the exact error message and the action you were taking when it appeared — the error code plus the system state make diagnosis far faster.
- Take a screenshot showing the URL bar and the error — context matters; the URL tells us which page or auction was affected.
- Check the FAQ page for known errors — common errors like "tournament locked" or "payment pending" have documented resolution steps.
- Try incognito or private browsing mode — this rules out browser extensions, cookies, or cached state as the cause; if the error doesn't reproduce, it was browser-side.
- Try a different device — switching from desktop to mobile (or vice versa) helps identify whether the issue is platform-wide or device-specific.
4
Getting Support
Reach the right help fast when other troubleshooting fails.
- Use the in-app chat — click the chat icon in the bottom-right corner of any page for an immediate reply from the support team.
- Read the relevant how-to guide first — most setup and operational questions are covered in the Tournament Flow, Auction Management, and Team Management guides.
- Check the FAQ page — common pricing, feature, and technical questions are answered there with detail.
- Email support@auctionchase.com if chat is unavailable — responses come within 24 hours; share the tournament link, the timestamp, and a screenshot for the fastest reply.
- Describe what you expected versus what happened — "I bid ₹5L on player X at 7:32 PM and the system showed ₹4L as the winning bid" is far more actionable than "bidding is broken".