Refund and Cancellation Policy

Auction Chase charges the tournament organiser a one-time fee per tournament. There is no subscription and no recurring billing. Creating a tournament, adding teams and players, and configuring every setting is free — the fee is charged once, at the moment you start the auction, and only for the teams that exceed the free allowance. Access to the paid features is granted immediately on successful payment.

Because the fee is only charged when you start an auction, a tournament you have set up but not started has cost you nothing and can be abandoned at any time with no charge and nothing to cancel. If you have paid but not yet run the auction, contact support and we will review a full refund.

Once an auction has been started, the service has been delivered and the fee is generally non-refundable. Where a refund is appropriate, it will be a partial refund rather than a full reversal.

• The refundable portion is determined by how far the tournament was set up and used — whether teams and players were added, pools were configured, and whether the auction was started or completed.
• A tournament that has been fully run cannot be refunded, because the platform cost is incurred as soon as the auction is set up and conducted.
• Payment gateway charges and applicable taxes are non-refundable.

If you were charged twice for the same tournament, or paid for a tournament you created by mistake, tell us and we will refund the duplicate charge. This is the most common refund we issue and it is normally straightforward — send us both payment references and we will verify them against our records.

If a payment is declined, no money is taken and there is nothing to refund. If your bank shows a pending or held amount against a declined attempt, it is an authorisation hold that your bank releases on its own, typically within 5 to 7 business days. If a charge appears on your statement without the corresponding tournament being unlocked, contact us with the payment reference and we will resolve it.

Email support@auctionchase.com from the account that made the payment, including the tournament name and the payment reference. Requests are reviewed case by case against the criteria above. Raising the request from the paying account lets us verify ownership without asking you for further details.

We respond to refund requests within 2 business days. Where a refund is approved, it is initiated through our payment gateway immediately and is credited back to the original payment method — usually within 5 to 7 business days, depending on your bank or card issuer. Refunds are always returned to the original payment method; we cannot redirect them elsewhere.

Refunds are issued in the same currency as the original payment. For payments made outside India, the amount credited by your bank may differ slightly from the amount charged because of exchange-rate movement between the two dates. That difference is set by your bank and is outside our control.